The app says it could not connect, or no Bouncy page opens
The app says it could not connect, or no Bouncy page opens
The URL must be exactly:Check for these common mistakes:
- Missing
/mcpat the end, or an extra slash or space after it. - Using
bouncy.ai,app.bouncy.aiorapi.bouncy.aiinstead ofmcp.bouncy.ai. http://instead ofhttps://.
The approval page asks me to upgrade
The approval page asks me to upgrade
AI connections are included on the Growth plan and above (Growth, Scaling, Dominance, Agency and Enterprise). Free and Solo accounts see an upgrade option instead of the Approve button.Upgrade your plan, then start the connection again from your AI app.
The approval page says my email is not verified
The approval page says my email is not verified
Verify your email address first. Look for the verification email from Bouncy (check spam), click the link, then start the connection again from your AI app.
I can't add Bouncy in Claude: connector limit reached
I can't add Bouncy in Claude: connector limit reached
Free Claude plans allow one custom connector. Remove the custom connector you already have under Customize, then Connectors, or upgrade your Claude plan, then add Bouncy.On Claude Team and Enterprise, an organization Owner has to add Bouncy under Organization settings, then Connectors before members can connect. See Connect Claude.
It worked before, now the app says it needs to sign in again
It worked before, now the app says it needs to sign in again
The connection has ended. The usual reasons:
- It was revoked on the Connections page or in the API dashboard.
- You approved an 11th AI connection, so the least recently used one was disconnected.
- Your account moved below the Growth plan.
- The app did not use the connection for 90 days.
/mcp and pick Authenticate. In other apps, remove Bouncy and add it again with the same URL. Then approve on the Bouncy page.The AI says it can't create or change anything
The AI says it can't create or change anything
The connection probably has the Viewer access level, which only includes read tools. Tools for connecting and verifying custom domains need Full Access.To change the level, revoke the connection on the Connections page, then connect again and pick a different access level. For API keys, create a key with a different role in the API dashboard.
A new deeplink was created but is inactive
A new deeplink was created but is inactive
You were at your plan’s limit for active deeplinks, so the new deeplink was created inactive. Pause a deeplink you no longer need, then ask the AI to activate the new one, or upgrade for a higher limit. Ask “What are my plan limits?” to see the numbers.
The custom domain won't verify
The custom domain won't verify
DNS changes can take from a few minutes to a few hours to spread. Check the records the AI gave you match your DNS provider exactly, wait a little, then ask it to verify again. You can also use one-click DNS setup from the link the AI returns.
The website the AI made is not live
The website the AI made is not live
That is expected. The AI creates a draft. Open the editor link it gives you, review the website and publish it yourself.
The AI says it hit a rate limit
The AI says it hit a rate limit
Tool calls count toward your plan’s API rate limits. Limits are per hour and per day, and the AI app sees when they reset. Wait for the reset, or split very large jobs (for example bulk creating thousands of deeplinks) over time.
My API key is rejected in a developer tool
My API key is rejected in a developer tool
- Paste the full key, starting with
bcy_live_pk_. - Send it as
Authorization: Bearer bcy_live_pk_..., with the wordBearerand a space before the key. - Check in the API dashboard that the key has not been revoked.
Still stuck
Still stuck
Contact us at help.bouncy.ai. Tell us which AI app you use, the exact message you see and roughly when it happened. Never send us your API key.